EAS Vault Store Refund Policy

Effective Date: 01/05/2024

At EAS Vault, we strive to provide our customers with high-quality products and exceptional service. However, we understand that there may be instances where you may wish to request a refund. This Refund Policy outlines the conditions under which refunds may be issued, the exceptions to this policy, and the procedures for requesting a refund.

1. General Refund Eligibility

Refunds are available for eligible products purchased from EAS Vault, subject to the conditions and exceptions outlined in this policy. To be eligible for a refund, you must meet the following criteria:

  • Original Condition: The product must be returned in its original, unused condition, with all original packaging, tags, and accessories intact.
  • Proof of Purchase: You must provide a valid proof of purchase, such as an order confirmation email, receipt, or invoice.
  • Return Within Timeframe: The product must be returned within [30 days] of the purchase date. Products returned after this period may not be eligible for a refund.

2. Non-Refundable Items

Certain products and services are not eligible for refunds under any circumstances. These non-refundable items include:

  • Gift Cards: All sales of gift cards are final. Gift cards cannot be returned, exchanged, or refunded, except as required by law.
  • Digital Products: Digital products, including but not limited to downloadable software, e-books, music, videos, and other digital content, are non-refundable once they have been successfully delivered or downloaded.
  • Personalized Items: Any items that are customized, personalized, or made-to-order are not eligible for refunds unless there is a defect in the product.
  • Sale and Clearance Items: Products marked as “Final Sale” or “Clearance” are non-refundable and cannot be exchanged or returned.
  • Perishable Goods: Perishable goods, such as food, flowers, or other items with a limited shelf life, are non-refundable.

3. Limited Refund Eligibility

In certain cases, refunds may be issued for products or services with specific limitations:

  • Subscription Services: Refunds for subscription-based services will be considered on a case-by-case basis. Generally, refunds will not be issued for partial months or unused portions of a subscription period.
  • Opened Products: Refunds for opened products, including electronics, cosmetics, and other items where packaging has been opened, will only be issued if the product is defective or damaged upon arrival.
  • Shipping Costs: Shipping and handling charges are non-refundable unless the return is due to our error, such as shipping the wrong item or a defective product.
  • Bundled Items: If you purchased a product as part of a bundle, the entire bundle must be returned for a refund. Partial refunds for individual items within a bundle will not be issued.

4. Defective or Damaged Products

If you receive a defective or damaged product, we will gladly offer a refund, replacement, or store credit, subject to the following conditions:

  • Notification: You must notify us of the defect or damage within [7 days] of receiving the product.
  • Inspection: We may require you to provide photographs or other evidence of the defect or damage before issuing a refund or replacement.
  • Return: The defective or damaged product must be returned to us in accordance with our return instructions.

5. Refund Process

To request a refund, please follow these steps:

  1. Contact Customer Support: Reach out to our customer support team at support@easvault.com to initiate a refund request. Provide your order number, proof of purchase, and a detailed explanation of the reason for the refund request.
  2. Return Authorization: If your refund request is approved, we will issue a Return Authorization (RA) number and provide you with return instructions. You must include the RA number with your returned product.
  3. Return Shipping: You are responsible for the cost of return shipping unless the return is due to our error. We recommend using a trackable shipping method to ensure the safe return of your product.
  4. Inspection and Approval: Once we receive the returned product, we will inspect it to ensure it meets our refund eligibility criteria. If the product is approved for a refund, we will process the refund within [10-15 business days].
  5. Refund Issuance: Refunds will be issued to the original payment method used for the purchase. Depending on your payment provider, it may take additional time for the refund to be reflected in your account.

6. Exceptions to the Refund Policy

In addition to the non-refundable items listed above, the following exceptions apply to our refund policy:

  • Promotional Items: Products purchased during a promotion or with a discount code may not be eligible for a full refund. In such cases, refunds will be issued at the promotional price, not the original price.
  • Bulk Purchases: Refunds for bulk purchases or orders of large quantities of the same product may be subject to restocking fees or other limitations.
  • Third-Party Products: If you purchased a product through our website that is fulfilled by a third-party seller, you must follow the return and refund policy of the third-party seller. We are not responsible for refunds or returns for third-party products.

7. Fraudulent or Abusive Returns

We reserve the right to refuse a refund or return if we determine that the request is fraudulent, abusive, or otherwise violates our policies. This includes, but is not limited to, excessive return requests, returning used or damaged items as “new,” or attempting to return items not purchased from EAS Vault.

8. Changes to the Refund Policy

We reserve the right to modify or update this Refund Policy at any time, in our sole discretion. If we make material changes to this policy, we will notify you by posting the updated policy on our website and updating the “Effective Date” at the top of this policy. Your continued use of our Services after any changes to this policy constitutes your acceptance of the updated policy.

9. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at support@easvault.com. We are here to assist you and ensure that your shopping experience with EAS Vault is a positive one.