Delivery Overview
FAQs
To redeem a gift card, follow the instructions provided with the card or visit the retailer’s website where the gift card is valid. Typically, you will need to enter the gift card code during checkout or in the gift card redemption section of the retailer's site. If you encounter any issues, please refer to the redemption instructions included with your gift card or contact our customer support team for assistance.
Due to the nature of digital products, refunds and returns are generally not available once a product has been successfully delivered or downloaded. This includes gift cards, digital games, and mobile top-ups. However, if you experience any issues with a defective or damaged digital product, please contact our customer support team within [7 days] of receipt, and we will assist you in resolving the issue.
You can check the status of your order by logging into your EAS Vault account and navigating to the “Order History” section. Here, you will find detailed information about your recent purchases, including order status and tracking details if applicable. If you need further assistance, feel free to contact our customer support team.
Yes, your personal and payment information is secure with EAS Vault. We utilize advanced encryption technology and secure payment gateways to protect your data during transactions. Our platform adheres to industry-standard security practices to ensure that your information remains confidential and secure. If you have any concerns about your data security, please contact our customer support team for more information.